Terms & Conditions


The vision.grosvenorlondon.com site ("this Website") is a website operated by [Grosvenor Estate Management Limited "GEML" with registered office at 70 Grosvenor Street, London W1K 3JP, United Kingdom] ("Grosvenor" or "we" or "our"). To contact us, please send an email to: estate.vision@grosvenor.com.


By accessing and using this Website you agree to observe and be bound by the following Terms and Conditions. If you do not agree to these Terms and Conditions, you should exit this Website immediately. These Terms and Conditions apply to your use of this Website irrespective of the delivery platform or device you use to access it.


Without limiting the general disclaimer (please click here to view). This Website is designed for information purposes only and you acknowledge that you are solely responsible for the use of it. Whilst Grosvenor will take reasonable care to ensure that the content on this Website is accurate, complete and up-to-date, Grosvenor does not guarantee, warrant or represent that the content and/or facilities available or accessible via this Website will always be accurate, complete or up-to-date, or that access to it will be uninterrupted.


The content on this Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on this Website.

This Website and its contents are provided on an "as is" basis and without any representation, term, condition, guarantee or warranty of any kind, either express or implied (and whether implied by law, custom or otherwise) as to the condition, quality, performance, accuracy, suitability, fitness for purpose, completeness of this Website or its content or that the Website or the content will be provided uninterrupted, error free or free from viruses, trojan horses or other harmful material.


Grosvenor does not exclude or limit in any way its liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Business Users

If you are a business user, Grosvenor will not be liable to you for any loss or damage whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising from or in connection with: (i) use of, or inability to use, this Website, or (ii) any inaccuracies, errors or omissions in information made available through this Website. In particular, Grosvenor will not be liable for loss of: profits, sales, business, revenue, business opportunity, anticipated savings, data, goodwill or reputation or for any indirect or consequential loss.

Consumer Users

Please note that we only provide this Website for domestic and private use. You agree not to use this Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

If defective digital content that we have supplied, damages a device or digital content belonging to you and this is directly caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.


The intellectual property rights (including but not limited to copyright, design rights, trade marks and patents) in this Website and the content posted on this Website remain the property of Grosvenor or the rightful content owner as the case may be. All such rights are reserved.

You have the right to access and use this Website, we authorise and license you on a revocable, non-exclusive, non-transferable basis to use this Website in accordance with these Terms and Conditions. You are not permitted and do not have a licence to reproduce, modify or adapt any software on this Website or material appearing on this Website. You are not authorised and have no licence to use or reproduce our registered or unregistered trademarks unless we provide you with express permission in writing to do so. You must not use any part of the content on this Website for commercial purposes without obtaining a licence to do so from us or our licensors.

Except as permitted under applicable law you may not use, copy, adapt, modify, sell, license, distribute, transmit, display, publish or create derivative works derived from this Website or the content or any part thereof without the prior written permission of Grosvenor.

If you use or exploit any part of this Website in breach of the above licence, your right to use this Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


This Website may contain links to other websites owned, operated or hosted by third parties which are not under our control ("Linked Websites"). Links to Linked Websites are provided for convenience only and may not remain current or be maintained. You may choose to access such websites or resources at you sole discretion and if you use these links you will leave this Website. Links to Linked Websites, and the advertisement of any third parties, should not be construed as any endorsement, approval, recommendation, or preference by Grosvenor of them or their goods/services, nor does it imply that there is any association between Grosvenor and the operators of these websites. We do not make any representation or warranty in respect of these websites or resources (including as to their accuracy, completeness or security). To the extent permitted by law, we take no responsibility and have no liability in relation to them and your use or reliance on these is at your own risk.

You may not link to any part of this Website without prior written consent from Grosvenor and we reserve the right to withdraw such consent at any time.

You are responsible for configuring your information technology, computer programmes and platform to access this Website. You should use your own virus protection software.

You must not misuse this Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to this Website, the server on which this Website is stored or any server, computer or database connected to this Website. You must not attack this Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use this Website will cease immediately.


Protecting your privacy is important to Grosvenor. We will only, use, store, process and disclose all personal data collected through this Website in accordance with our Privacy Policy. Please click here to view. You should read the Privacy Policy and make informed decisions about your personal information.


Grosvenor reserves the right at any time and without any prior notice to remove, update, amend or vary this Website or any of the content which appears on this Website, including these Terms and Conditions. You must check these Terms and Conditions regularly for any such changes. Any new or amended terms will be effective immediately when they are posted, and by continuing to use this Website you agree to be bound by the most current version of these Terms and Conditions.


If any part of these Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.


You agree that these Terms and Conditions and any claim relating to the use of this Website and the content will be governed and construed in accordance with the laws of England and Wales and that the courts of England and Wales shall have exclusive jurisdiction in respect of any dispute arising from access to or use of this Website.



Cookies are small text files that are sent by websites that you visit to recognise who you are when you return there. These files are stored on your computer’s hard drive, and are read by your web browser.


Cookies perform several functions, such as remembering who you are on a particular site (your welcome message), to keeping you logged in to your account screen on an ecommerce site (however, you should always log out if you are using a public computer). Advertising agencies also use cookies to find out if they have served you an advert from a particular brand on a site, or if you have seen a particular advert before. Website owners will use cookies to follow which pages that you’ve read so that they can see what parts of the site are popular or not. In short, cookies are a way of providing statistics on site visits as well as some limited functionality that makes your site visit easier. When used properly cookies are an asset to a site visitor and a site owner. They are not viruses, but some unscrupulous outfits will use them maliciously – we follow best practice for cookie use.

The following cookies are in use on this site:

ASP.NET_SessionId - Keeps the user session ID for security reasons
CMSPreferredCulture - Stores the visitor's preferred content culture
_atuvc - Google Analytics Tracking
_atuvs - Google Analytics Tracking
_ga - Google Analytics Tracking
_gat - Google Analytics Tracking
di2 - Addthis social sharing
mus - Addthis social sharing
uid - Addthis social sharing
vc - Addthis social sharing


Adobe uses a particular type of cookie called a ‘Local Shared Object’, which is typically collected if you watch a video for example that uses the Adobe Flash media player, i.e. an embedded YouTube video on a page that is being played via Flash. Please note that these types of cookie will not be found on iPads, which do not support Flash.

Have a look at Adobe's website if you want to control Flash cookies on your computer. If you’ve got a Firefox browser you can also get an add-on to detect and delete Flash cookies.


There are a number of options available so that you do not have to store any cookies at all. You can either set your browser so that it will not accept and store any cookie, or if you have a little more time and knowledge you are able to allow only certain ‘trusted’ sites to store cookies on your computer. These sites may include us (of course!), or the site where you carry out your online banking, or possibly your favourite news service.

It’s worth bearing in mind that if you decide to delete all of your cookies, then you will likely have to re-enter all of your usernames and passwords on all of the sites that you visit, which you previously didn’t even have to think about. As we mentioned before, cookies can be a real asset to your web surfing experience.

The Information Commissioner’s Office (http://www.ico.gov.uk/) provides some advice about cookies and their use, but it also provides a link to ‘About cookies’ (www.aboutcookies.org) which is run by the law firm Pinsent Masons. This website provides even more information about cookies if you feel that this page and the ICO is not enough information for you, but it also details how you might delete any cookies that you find, and it also shows you how to allow those trusted sites to store their cookies on your computer.


Web beacons are also sometimes referred to as ‘web bugs’ and are small single pixel transparent image files. They allow website owners to know when a visitor has reached their website, and are used in conjunction with cookies to allow further website tracking to be monitored. Again, these files are not viruses, but are useful in helping us to make your web surfing experience better.

They provide us with reporting statistics where required, and will serve cookies on our behalf to enable any site personalisation and log in functionality.